Shipping policy
🚚 HENGLOBE – Shipping Policy
Effective Date: August 2, 2025
Website: www.henglobe.com
Contact: 📧 info.henglobe1@gmail.com
At HENGLOBE, we are committed to delivering your products quickly and safely. Please review our shipping terms below.
📦 Order Processing
-
Order Confirmation: Once your order is placed, you will receive a confirmation email with order details.
-
Processing Time: Orders are processed and dispatched within 1–2 business days.
-
Dispatch Days: Orders are dispatched Monday to Saturday, excluding public holidays.
🚚 Delivery Timelines
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 business days |
| Other Cities | 3–7 business days |
| Remote Areas | 5–7 business days |
Note: Delivery times may vary due to weather, courier delays, or high-volume sales periods.
💸 Shipping Charges
-
✅ Free Shipping on all prepaid and COD orders – No minimum order value required.
-
For special delivery options (express/same-day), additional charges may apply and will be shown at checkout.
💰 Cash on Delivery (COD)
-
COD is available on most orders up to ₹10,000.
-
Please ensure your mobile number and address are correct for smooth delivery.
📍 Order Tracking
-
Once shipped, you will receive a tracking link via email or SMS.
-
You can also track orders through your HENGLOBE account dashboard.
🚫 Undelivered Orders
-
If delivery fails due to incorrect address or unavailability, the product may be returned to us.
-
In such cases, we’ll reach out to reschedule or issue a refund (excluding any return shipping charges if applicable).
🧴 Damaged or Missing Items
-
If your package arrives damaged or incomplete, notify us within 48 hours of delivery.
-
Send details with photos to 📧 info.henglobe1@gmail.com for a swift resolution.
❓ Need Help?
For any shipping-related queries, please contact: