Refund policy
🛍️ HENGLOBE – Return & Refund Policy
At HENGLOBE, customer satisfaction is our top priority. If you're not happy with your purchase, we’re here to help.
📦 Returns
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Return Window: Within 7 days of delivery.
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Conditions: Product must be unused, undamaged, and in its original packaging.
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Not Eligible for Return:
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Personal hygiene items
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Clearance/sale items marked as non-returnable
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💰 Refunds
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Inspection: We will inspect your return upon receipt.
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Approval: Once approved, refunds are issued within 5–7 business days to your original payment method.
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COD Orders: Refunds will be processed via bank transfer after confirmation.
🔁 Replacements / Exchanges
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Applicable only for damaged, defective, or incorrect items
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Contact us within 48 hours of receiving the item
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Share clear photos/videos as proof
🚚 How to Request a Return
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Email us at 📧 info.henglobe1@gmail.com
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Mention your Order ID and reason for return
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Our team will assist you with the return/pickup process